RESERVATION / BOOKING

Q: Do I have to book immediately or can I hold a option for a couple of days?
A: It is possible to reserve your favourite property for 48 hs before you have to confirm the booking. If you do not confirm your booking within that time, your option will be cancelled.

Q: Is the online booking calendar always up to date?
A: Even though the booking calendar updated every day, a "book now" option could involve the risk of double booking. Working with many different house owners, it safer to send your enquiry and you will get an answer within 24 hs.

Q: When do I have to pay?
A: There are 2 installments: 20% within 2 days after the receipt of the confirmation, 80% 4 weeks before arrival. Alternatively you can pay 50% with your booking and 50% at arrival. For last-minute bookings, the full amount has to be paid at booking.

Q: Can I cancel or change my booking?
A: As we have individual agreements for every property, it is not easy to switch from one property to another. This would suppose a cancellation of the first property and a new booking of the other. However, in praxis we will try to find a unburocratic and cheap solution, as long as the change doesn´t lead to economic losses for the owner.

 

EQUIPMENT & INVENTORY

Q: How is the property equipped?
A: Information about features of the property are summarised in the symbol table in the description. Besides that you'll always find a fully fitted kitchen with all kitchenware and utensils needed for a self catering property (cleaning products etc). LED-TV and wireless internet is also standard. Most TVs receive international news channels via the ASTRA satellite. Sky-TV is installed in a very reduced number of properties (for information contact Casa Andaluza).
Hair dryers and wireless internet are not (yet) standard in all properties. You can borrow a hair dryer in our office and rent a mobile wireless router at 3€/day.

Q: How big are the beds?
A: Spanish double beds are 135x190cm, single beds 90x190cm.

Q: Are linen and towels provided?
A: There is 1 set of linen and 2 hand towels + 2 bath towels for each guest. Additional sets can be ordered in advance or picked up on the spot (7€ p.p.) Please bring your own beach towels.

Q: Are the properties suitable also for the winter season?
A: Not all villas and apartments are suitable for the winter, due mostly to regional features or dampness. Best ask Casa Andaluza for advice and recommendations. Few houses have central heating, but thanks to the moderate temperature this is not really necessary. A chimney or wood burning stove in combination with a radiator or gas heater is sufficient and more economical. You can order wood and heaters with Casa Andaluza. There is a hot air heater for the bathroom.
Beds have woolen blankets or duvets.

Q: Are cleaning products in the property?
A: We advise owners and cleaning teams to leave detergents for washing machine, dishwasher and general cleaning products and utensils in the property.

 

ARRIVAL & DEPARTURE

Q: On arrival day, what time can we move into the property?
A: From 5pm. If the previous guests left the property the day before, it is possible to move in earlier. Ask Casa Andaluza.

Q: On departure day, until what time can I stay in the property?
A: You have to leave the property by 11 am at the latest. However, if there is no new arrival on the same day, you can ask us about the possibility of leaving later.

Q: Do I have to clean the house on departure day?
A: You have to leave the property in a clean and tidy state: ordered, all dishes cleaned, rubbish removed, sand free floors. Our cleaning staff or the owner will take care of the laundry and the proper cleaning.

 

AGENCY SERVICE

Q: What additional services does Casa Andaluza offer?
A: Cots, extra beds, shopping service, intermediate cleaning, internet... Find out more about our additional services

Q: Is weekly cleaning and change of linen and towels included in the price?
A: No, intermediate cleaning and additional sets of linen and towels have to be ordered at the prices mentioned in the property description. 

Q: Who helps me when I have a problem during my holiday?
A: If you have problems finding your property, or you discover defects, have lost your key, need a doctor... call the team at Casa Andaluza. When the office is closed, call our mobile service phone: 0034-660 451 839.

 

INCLUDED IN THE RENTAL PRICE

Q: What is included in the rental?
A: All running costs of the property, except heating and air conditioning.

Final cleaning and linen & towels are charged separately, allowing a more transparent and fair calculation of the price in relation of the length of your stay, as the fixed costs of final cleaning are distributed over a longer or shorter period.

Q: What discounts does Casa Andaluza give?
A: There is a 3% early booking discount, if you book before Dec 31st or if you have already booked once with Casa Andaluza. 5% if this is at least your 3rd booking with Casa Andaluza.
Many properties have different prices for low and high occupation in low and mid season. This is already respected in the automatic price calculator.

 

LOCAL FEATURES

Q: Can I drink water from the tap?
A: Many properties are in rural areas and not connected to the mains. The water is pumped out of a well and is not of drinking quality but is ok for cleaning teeth and cooking.
Fuente del Gallo and Roche are connected to the mains of Conil and you can drink from the tap, even though it tastes a bit of chlorine.

Q: Is there rubbish collection and sewage system in rural areas?
A: Bring your rubbish to the containers in Conil or along the county roads. You should separate glass, paper and packaging (plastic, cans...) from the other waste.
Conil, Fuente del Gallo and Roche are connected to sewage systems. In all the other areas, each house has a septic tank. To avoid blockages, please do not throw toilet paper, tissues etc. in the toilet.

Q: What are the typical sources of noise?
A:  In Conil, the main source of noise are the scooters and motorbikes and the nightly emptying of the rubbish containers. In the countryside, you might hear cocks and barking dogs at night time, lawn mowers during the day.
It is well known that the Spanish are socially noisy. Fortunately, since the crisis in the building sector, there is much less construction noise to complain about.

 

POOL AND GARDEN

Q: In which months can I use the pool?
A: The pools are in operation from early April until end of October. From mid May until Mid October, the water temperature is above 22°C.

Q: Who is responsible for the cleaning of the pool?
A: The swimming pool is cleaned by the owner or the gardener, who comes about 2 x per week to clean and control chlorine and ph level. With the net you can remove leaves and insects from the pool. Please do not manipulate the programming of the pool pump.

Q: Can I tell the garden and pool maintenance staff to go away because they disturb my privacy?
A: No. It is very important to keep gardens and pool always in a good state. The maintenance staff has unhindered access to the properties. However, we ask the gardeners to cut the lawn on changeover days.
Please observe that sprinklers are programmed to work on night time and take sunbed cushions etc. away.

 

TRAVELLING WITH PETS

Q: Are dogs and cats allowed in the property?
A: It's up to the owner to decide whether they admit dogs in the property. If yes, it is mentioned in the property attributes.
Cats are generally not admitted, because of the large number of people who suffer cat allergies.

Q: What should I observe when bringing my dog?
A: For reasons of hygiene and respect for following customers, sofas, beds and the pool are taboo for dogs. Please bring your own dog blanket or bed. Dogs should not be locked in the house alone and should not molest the neighbourhood with their barking. Please remove all dog muck from the garden. 

Q: Does the dog cost extra?
A: There is a additional cleaning fee of 30 Euro for each animal and a security deposit of 250 Euro. The dog has to be insured.

Q: Can I take the dog to the beach?
A: During high season, dogs are not admitted on the beach. However, on secluded beaches like Mangueta in Zahora, Cala Isabel there is no control. During low season, there is no problem taking the dog to the beach.

Q: Can I feed stray animals at the house?
A: In consideration to the following guests, we kindly ask not to feed stray animals at the house, if you must, feed them in the street. Animals begging for food can be a nuisance.

 

LONG TERM RENTALS

Q: Are there good offers for long term rentals?
A: If you plan to stay for more than 1 month, ask for an individual offer. In our offer we consider the income we usually achieve in the demanded period.

 

BREAKAGE DEPOSIT

Q: How much is the breakage deposit?
A: Minimum 100 Euro. 250 Euro when travelling with a dog and up to 500 Euro in luxury properties (see property description). Usually we only take your credit card details, and only charge for compensation in the case of damage being reported.
If you send the security deposit by bank transfer, we will return the deposit 2 weeks after departure. 

Q: What is the security deposit used for?
A: For damage caused to the property and its inventory by improper use, negligence and irresponsible behaviour. Some examples: dirty walls, damage on pool filter system because of small toys in the system...
In the same way we can use the deposit when the property is left in a very dirty state, which causes extra cleaning. 

Q: How are damages regulated with the deposit?
A: We document the damage with photos and a protocol and supply receipts for repairs, replacements or work hours. Before using the deposit, we notify the customer and consider their response about the issue.

 

FLAWS AND COMPLAINTS

Q: I am not happy with my accommodation. What can I do?
A: If there is a defect in the property, if it is not completely tidy, if there is excessive noise in the neighborhood and you cannot sleep... Please notify the office immediately and we will find a remedy. More information about possible compensation and change of accommodation can be found in our rental agreement.
If the villa or apartment does not meet your expectations, but complies with our description and has no defect which prevents its use as a holiday home, a change of property or refund cannot be claimed. However we will do our best to find a satisfactory solution for all parties involved.

 

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