RESERVATION / BOOKING

Q: Do I have to book immediately or can I hold a option for a couple of days?
A: It is possible to reserve your favourite property for 48 hs before you have to confirm the booking. If you do not confirm your booking within that time, your option will be cancelled.

Q: Is instant booking possibe on the Casa Andaluza website?
A: There are many properties which allow instant booking, with immediate receipt of the booking confirmation. However there are aso properties which can be booked only on request, because the owners want to have control over their booking calendars.

Q: Is the online booking calendar always up to date?
A: The booking calender for properties with instant booking is always updated.
For the properties which are on request: even though the booking calendar updated on a day, some occupations are updated with a sight delay. For these, it is safer to send your enquiry and you will get an answer within 24 hs.

Q: When do I have to pay?
A: There are 2 installments: 20% within 2 days after the receipt of the confirmation, 80% 4 weeks before arrival. Alternatively you can pay 50% with your booking and 50% at arrival. For last-minute bookings, the full amount has to be paid at booking.

Q: Can I cancel or change my booking?
A: As we have individual agreements for every property, it is not possibe to switch from one property to another without financial implications. The change of property supposes a cancellation of the originally chosen property followed by a new booking of the other. However, as long as the change doesn´t lead to a loss of income for the owner (of the original property), this might be possible. In any case, will charge a service of 50€.

EQUIPMENT & INVENTORY

Q: How is the property equipped?
A: Information about features of the property can be found in the property description. Besides that you'll always find a fully fitted kitchen with all kitchenware and utensils needed for a self catering property (cleaning products etc). Flat screen TV and wireless internet is also standard. Most TVs receive international news channels via the ASTRA satellite. Sky-TV is installed in a very reduced number of properties (for information contact Casa Andaluza).

Q: How big are the beds?
A: Spanish double beds are traditionally 135x190cm, single beds 90x190cm. Nowadays, many properties have changed to queen sized doube beds (150 x 200 cm).

Q: Are linen and towels provided?
A: There is 1 set of linen and 2 hand towels + 2 bath towels for each guest. Additional sets can be ordered in advance or picked up on the spot (7€ p.p.) Please bring your own beach towels.

Q: ¿Is air condition standard in all properties?
A: You can see in the property description if there is air condition in the house or apartment. Thanks to the moderate climate of the Atlantic Coast of Andalucia, temperatures do not rise to extreme temperatures as in places like Seville, and fans are usually sufficient to cool down temperatures on hot days. 
We are also aware that air condition consumes a lot of electricity, which increases not only the rental price, but is also contributing to the climatic change (the power mix of the electricity provider Electra Conilense or Endesa has a big proportion of fossile carburants and nuclear power).

Q: Are the properties suitable also for the winter season? ¿How are they equipped?
A: Not all villas and apartments are suitable for the winter, because they have been buit as summer houses and are missing good thermic insulation.
Few houses have central heating, but thanks to the moderate temperature this is not really necessary. A chimney or wood burning stove in combination with a radiator or gas heater is sufficient and more economical. We also persuading our owners to install efficient pellet stoves. There should be a hot air heater or radiant heater for the bathroom. In case the heating devices of the property are not sufficient, you can rent a mobile gas heater from Casa Andaluza.

Heavy woolen blankets for the beds are past. All properties we offer for winter rentals have duvets with covers.

Q: Are cleaning products in the property?
A: We advise owners and cleaning teams to leave detergents for washing machine, dishwasher and general cleaning products and utensils in the property. There should be also a kitchen roll and waste bags.

Q: Are there some basic products in the kitchen?
A: We advise owners and cleaning teams to leave oil, vinegar, salt, pepper and maybe also other non-perishable products.

Q: Are there beach chairs, umbrellas and beach towels in the property?
A: These items are not standard yet, but often they are provided by the owners or have been left by other tenants. We might also have some in our office to lend you. 

ARRIVAL & DEPARTURE

Q: On arrival day, what time can we move into the property?
A: From 5pm. If the previous guests left the property the day before, it might be possible to move in earlier. Please ask Casa Andaluza. 

Q: On departure day, until what time can I stay in the property?
A: You have to leave the property by 11 am at the latest. However, if there is no new arrival on the same day, you can ask us about the possibility of late departure.

Q: Do I have to clean the house on departure day?
A: You have to leave the property in a clean and tidy state: ordered, all dishes cleaned, rubbish removed, sand free floors, linen and towels removed. Our cleaning staff or the owner will take care of the laundry and the proper cleaning.

AGENCY SERVICE

Q: What additional services does Casa Andaluza offer?
A: We can provide cots, high chairs, extra beds, shopping service, intermediate cleaning, delivery of wood for chimney... You can book these together with your reservation or later.
In our office is a rotation holiday library where you can pick books to read and leave your read books.

Q: Is weekly cleaning and change of linen and towels included in the price?
A: No, there is a unique charge for final cleaning, independent from the lenght of stay. You will dispose of 1 set of linen per bed and 2 sets of towels per person. Intermediate cleaning and additional sets of linen and towels have to be ordered at the prices mentioned in the property description. 

Q: Who helps me when I have a problem during my holiday?
A: If you have problems finding your property, or you discover defects, have lost your key, need a doctor... call the team at Casa Andaluza. When the office is closed, call our mobile service phone: 0034-660 451 839.

INCLUDED IN THE RENTAL PRICE

Q: What is included in the rental?
A: All operative costs of the property, such as electricity, water, gas, community fees and taxes. Only in the winter months we charge heating costs seperately according to consumption.

Final cleaning & linen + towels are charged separately, allowing a more transparent and fair calculation of the price in relation of the length of your stay.

LOCAL FEATURES

Q: Can I drink water from the tap?
A: Many properties are in rural areas and not connected to the mains. The water comes from a well and doesn´t have drinking quality but is ok for cleaning teeth and cooking rice, vegetables or pasta. For tea, coffee, soups... we recommend to use botteled water.
Fuente del Gallo and Roche are connected to the mains of Conil and you can drink from the tap, even though it tastes a bit of chlorine.

Q: Where do I leave the rubbish?
A: Bring your rubbish to the containers in Conil or along the county roads. You should separate glass, paper and packaging (plastic, cans...) from the other waste. In Conil you find recycling containers on many places.
Only in Residencial Roche, waste is picked up at the property. There is a gap in the wall next to the entrance, with metal doors on both sides, where you place the closed bin bags.

Q: Can I throw toilet paper in the toilet?
Conil, Fuente del Gallo and Roche are connected to sewage systems, thus you can throw toilet paper in the toilet. In all the other areas, each house has a septic tank. To avoid blockages, please use always the bin. 
Never throw sanitary towels, sanitary pads or other things in the toilet. There is a imminent risk of blockage.

Q: What are the typical sources of noise?
A:  In Conil, the main source of noise are the scooters and motorbikes and the nightly emptying of the rubbish containers. In summer there is a lively night life in the old town, and young party people are often talking and loughing in the street when leaving the bars and clubs.
In the countryside, you might hear cocks and barking dogs at night time, lawn mowers and strimmers can be a brief source of noise during the day.
It is well known that the Spanish are talking loud, so you might hear your neighbours conversations.
All these described noises are normal local features and can not be interpreted as disturbance of peace.
In case of disturbance of peace caused by party noise or machines at nighttime, you can call the police or ask Casa Andaluza to do so.

POOL AND GARDEN

Q: In which months can I use the pool?
A: The pools are in operation from early April until end of October. From mid May until Mid October, the water temperature is above 22°C.

Q: Who is responsible for the cleaning of the pool?
A: The swimming pool is cleaned by the owner or the gardener, who comes once or twicer per week to clean and control chlorine and ph level. There is a net which you can se to remove leaves and insects from the surface. Please do not touch the programming of the pool pump.

Q: Do gardeners and pool maintenance staff have free access to the garden and pool?
A: Yes. Gardeners and maintenance personal is in charge of multiple private properties and it is impossible to estabish fixed schedules for their jobs. It is very important to keep gardens and pool always in a good state, you therefore can not deny access to the garden. 
Please observe that sprinklers are programmed to work on night time. Remove everything which should not get wet from the lawn areas.

TRAVELLING WITH PETS

Q: Are dogs and cats allowed in the property?
A: It's up to the owner to decide whether they admit dogs in the property. If yes, it is mentioned in the property attributes.
Cats are generally not admitted, because of the large number of people who suffer cat allergies.

Q: What should I observe when bringing my dog?
A: For reasons of hygiene and respect for following customers, sofas, beds and the pool are taboo for dogs. Please bring your own dog blanket or bed. Dogs should not be locked in the house alone and should not disturb the neighborhood with barking. Please remove all dog muck from the garden. 

Q: Does the dog cost extra?
A: There is a additional cleaning fee of 30 Euro (or higher in some properties) and we ask for a security deposit of 250 Euro. 

Q: Can I take the dog to the beach?
A: During high season, dogs are not admitted on the beach, except for a walk at sunrise or sunset. However, on secluded beaches like Mangueta in Zahora, Cala Isabel there is no control. During low season, you can take your dog to most of the beaches.

Q: Can I take stray animals to the house?
A: No. In consideration to the following guests, we kindly ask not to feed stray animals at the house. In case, you can feed them in the street or leave food outside at the gate. Animals begging for food can be a nuisance for other guests.

LONG TERM RENTALS

Q: Do you have special rates for long-term-stays?
A: During the winter months we have special rates for long term rentals (1 month or more). These seasonal rentals have a different contract as the usua hoiiday bookings: monthly payment of the rent, 1 month rent as deposit, electricity costs paid separately. 

BREAKAGE DEPOSIT

Q: How much is the breakage deposit?
A: Minimum 100 Euro. 250 Euro when travelling with a dog and up to 500 Euro in luxury properties (see property description). Usually we only take your credit card number as a guarantee, and only charge for compensation in the case of damage being reported.
If you send the security deposit by bank transfer, we will return the deposit aprox. 1 week after departure. 

Q: What is the security deposit used for?
A: For damages and defects caused to the property and its inventory by extreme soiling, improper use, negligence and irresponsible behaviour. Some examples: dirty walls, damage on pool filter system because of small toys in the system...
In the same way we can use the deposit when the property is left later than 11 am and the cleaning personal has charged us waiting time.

Q: How are claims settled with the deposit?
A: We document the damage with photos and a report and bring receipts for repairs, replacements or work hours. Before using the deposit, we notify the customer and consider their response about the issue.

FLAWS AND COMPLAINTS

Q: I am not happy with my accommodation. What can I do?
A: If there is a defect in the property, if it is not completely tidy, if there is excessive noise in the neighborhood and you cannot sleep or if the property or some of its features does not correspond to the property description, please notify the office immediately and we will find a solution.
We can only agree to compensations if we have been given notice immediately and if we have not been able to provide a solution within 24 hours.
If the villa or apartment does not meet your expectations, but complies with our description and has no defect which prevents its use as a holiday home, a change of property or compensation cannot be claimed. However we will do our best to find a satisfactory solution for all parties involved.

 

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